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Enterprise IT infrastructure, networking and computing solutions for South African businesses
Mobile: +27 11 000 0000 Support Email: hello@commquest.co.za
Commquest

Privacy Policy — POPIA Compliance

Last updated: 15 January 2025

1. Introduction

Commquest (Pty) Ltd ("we", "us", "our") is committed to protecting your personal information in compliance with the Protection of Personal Information Act 4 of 2013 ("POPIA") and all applicable South African data protection laws.

2. Information Officer

Our Information Officer can be contacted at:
Email: privacy@shop.commquest.co.za
Phone: +27 11 000 0000
Address: 42 Commissioner Street, Johannesburg, Gauteng, 2001

3. What Information We Collect

  • Identity Information — Name, surname, email, phone number
  • Contact Information — Delivery and billing addresses
  • Transaction Information — Order history, payment references (we never store full card details)
  • Technical Information — IP address, browser type, device information, cookies
  • Usage Information — Browsing behaviour, search queries, product views

4. How We Use Your Information

We process your personal information for the following purposes:

  • Processing and delivering your orders
  • Communicating order updates via email and SMS
  • Providing customer support
  • Personalising your shopping experience
  • Sending marketing communications (only with your consent)
  • Fraud prevention and security
  • Legal compliance

5. Your Rights Under POPIA

You have the right to:

  • Access your personal information we hold
  • Request correction of inaccurate information
  • Request deletion of your information (right to erasure)
  • Object to processing of your information
  • Withdraw consent for marketing communications
  • Lodge a complaint with the Information Regulator

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Order records are kept for 5 years for tax purposes.

7. Third-Party Sharing

We share your information only with trusted partners necessary to complete your order: payment processors (PayFast, Ozow), delivery partners (The Courier Guy, Dawn Wing, Aramex), and analytics services. All partners are contractually bound to protect your data.

8. Cookies

We use cookies to enhance your experience, remember preferences, and analyse site usage. You can manage cookie preferences through our cookie banner or your browser settings.

9. Contact

For any privacy-related queries, contact our Information Officer at privacy@shop.commquest.co.za.

Last updated: 2025-01-15